Help Center

Ask KURASU

Shipping and Handling

How do I track my order?

Do you ship to my country? 

How long will shipping take? 

How much does the shipping cost?

Are there any additional costs? 

Are tracking and insurance available? 

Why do you need my phone number?

If I choose EMS/economy air, which courier will handle the delivery in my country?

Who should I contact if I want to arrange a re-delivery?

What does ‘retention period’ mean on the Japan Post tracking page?

What kind of shipping method do you offer?

About my order

What's the currency I'm looking at? How much is it in my currency?

Can I change my order?

Can I return my item? 

What if the product is damaged?

Product Questions

I'm comparing prices to my local retailer. Why are your prices so much cheaper?

What's the difference between the Donut and Mountain Dripper?

What's the difference between Regular Takahiro Kettle and "Sizuku" model?

Store Questions

Do you have wholesale?

Do you have a physical store?

Taxes and Customs

Do I have to pay any taxes or customs fee?

Can you declare the item price lower than it actually is to avoid custom charge?

How much tax and customs fee will I be charged?

Coffee Subscription

Timing

How long after roasting date is it shipped?

Types of Coffee

What kind of coffee is selected? Dark roast or light roast?

Do you have decaffeinated coffee?

Taxes and customs

Do I have to pay taxes and Customs fees before delivery?

Can you declare the item price lower than it actually is to avoid custom charge?

Changing Subscription Details

Can I change my plan from 200g to 400g, or vice versa?

How do I change my mailing address?

Can I pause my subscription account for the next roaster?

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